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Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
AMS - North America and CanadaFull-timeSenior$201,300 - $352,300 plus equity, variable/incentive compensation and benefits
As a Senior Forward Deployed Software Engineer, you will own the full-stack delivery of AI-native solutions for ServiceNow's most strategic customers, acting as the CTO of the build from backend services to LLM pipelines and front-end integrations. You'll embed directly with enterprise customers to design, implement, and deliver production-ready GenAI applications in agile sprints, codifying reusable patterns that accelerate innovation across the platform. Your work will be battle-tested in production environments and shape the future of enterprise AI capabilities.
Requirements
- 10+ years of software engineering experience
- 2+ years building systems in customer-facing or embedded roles
- Proven ability to design and implement AI-native software in production environments
- Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
- Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
- Able to travel up to 30% to embed onsite and deliver where it matters
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI
- Operate in the field working side-by-side with customers to adapt, deploy, and iterate in live environments
- Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
- Shape developer experience by sharing feedback with platform and product teams
- Deliver production-ready solutions in agile end-to-end sprints
- Engineer with versatility across APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
- Integrate with legacy systems, navigate ambiguity, and ship safely at speed
- Inform product strategy through field-tested insights and extensible code
Skills
- Python
- Node.js
- Java
- React
- Angular
- REST
- GraphQL
- LangChain
- Semantic Kernel
- Prompt chaining
- Vector search
- Context management
- AWS
- Azure
- GCP
- CI/CD
- Containers
- Infra-as-code
- LLM frameworks
- Vector databases